Job Description
We are currently seeking an organised, motivated Admin Officer/Tribunal Hearing Clerk for our public sector client. This role involves dealing with members of the public both on the telephone and in person at a hearing. Duties will include but are not limited to:
1. Processing all types of correspondence received manually or electronically in accordance with current guidance.
2. Updating appeals on the database accurately and in a timely manner.
3. Interacting with other government departments and salaried/fee-paid Judges/Members.
4. Clerking tribunal hearings in Liverpool and other local areas as required.
5. Providing a professional service to the Judiciary and customers who attend their hearings.
6. Meeting and greeting Judicial panel members, customers, and representatives.
7. Ensuring hearings are managed on time and in line with the guidance for clerking, including the recording of the hearing.
8. Updating the database with outcomes and producing Decision Notices on the day, ensuring First Tier Agencies are notified of the decisions.
9. Dealing with customer queries that may arise on the day and ensuring they understand the hearing process.
Training will be provided on internal systems. Excellent communication and IT skills are required for this post.
Requirements:
1. Able to follow well-established processes and detailed instructions.
2. Strong administrative skills with proficiency in Microsoft Office packages.
3. Excellent written and verbal communication skills.
Benefits:
1. Weekly pay, holiday, and pension scheme.
2. Location accessible by car, train, or bus.
Application Process:
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