Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Main Duties:
Administration
* Liaise with different departments for smooth and coordinated work.
* Ensure that the team members are adhering to the Human Resource policies.
Customer Service
* Personally welcome and escort all hotel guests.
* Authorize courtesies for V.I.P’s
Financial
* Identify optimal, cost-effective use of the resources and educate the team on the same.
Operational
* Keep a record of the arrival and departure of the hotel.
* Coordinate group arrivals and departures.
* Address questions pertaining to room accommodations and rates.
* Make efforts on low occupancy dates to maximize room revenue.
* Maintain a favorable working relationship with all other company employees to foster and get business-related information about the competition hotels.
* Maintain close coordination with the airline staff.
* Facilitate guest check-in and check-out at the airport.
* Present options and alternatives to unreserved guests and offer assistance in making choices regarding types of available rooms as well as services of the property.
Personnel
* Self-confidence, motivation, drive, and tenacity.
* Ability to enhance organizational performance.
Other Duties
* Ensure cleanliness of all areas under the Front Office, including the lobby, corridors, main staircase, and drive away.
* Help other departments in case of emergency.
Occupational Health & Safety
Employee Responsibility
All employees must safeguard their health and safety, and the health and safety of others, in the workplace.
Replacement and Temporary Mission:
Be ready and responsible for any job that may be assigned by the Management.
Qualifications
* 1 to 3 years’ experience in a similar role in a five-star luxury hotel/resort.
* Fluency in both written and spoken English.
* Well-presented, with an outgoing and friendly attitude.
* Able to adapt to unpredictable events and be resourceful.
* Reliable and able to thrive in a busy environment and stay calm under pressure.
* Well-planned, organized, and always punctual.
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