Join our team at Hilton Grand Vacations in Ballater, as a Food and Beverage Supervisor. Work alongside a motivated team in a breathtaking location, ensuring exceptional service and creating a welcoming environment for our guests and members.
Responsibilities
1. Supervise Food and Beverage Outlet operations to ensure a flawless guest and member experience.
2. Communicate and delegate tasks to the team, ensuring everyone is clear on their roles.
3. Ensure compliance with brand standards and strict adherence to food hygiene regulations.
4. Manage guest queries in a timely and efficient manner, ensuring customer satisfaction.
5. Represent the needs of the team, promoting a collaborative and positive work culture.
6. Assist Food and Beverage management with achieving financial targets and departmental goals.
7. Assist with training and development of team members, fostering a culture of continuous improvement.
8. Conduct annual and mid-year appraisals for team members under your responsibility.
9. Maintain constant awareness of security, especially related to stock, cash, and equipment.
10. Oversee preparations of the F&B area for service, ensuring stock replenishment and adherence to cleaning schedules.
11. Promote and encourage staff to upsell and adopt strong sales techniques.
12. Ensure a...