Senior Executive, Guest Experience Management (6 months contract)
Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world-renowned wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature-based experiences, green public spaces and an eco-friendly resort.
Job Duties And Responsibilities
* Support the design and development of innovation, design thinking, and service excellence training workshops
* Work closely with teams across Mandai to encourage participation and coordinate resources and information for events
* Evaluate workshop feedback data and recommend improvements to workshop design and delivery
* Monitor training participation and prepare reports to track progress
* Assist in managing project timelines, ensuring tasks stay on track and deadlines are met
* Help develop clear and engaging PowerPoint decks to support presentations and project discussions
* Assist in contracting engagements with training vendors, such as raising purchase orders and issuing invoices
* Support training administration, including booking training rooms, collating registrations, and preparing training materials
Job Requirements
* Strong organisational and coordination skills
* Ability to manage multiple tasks and meet deadlines
* Good communication and interpersonal skills to engage with internal teams and external vendors
* Experience in training administration, event planning, or procurement processes is an advantage
* Proficiency in tracking training participation and preparing reports
* Experience in workshop design and development, particularly in service excellence or innovation and design thinking, would be a plus
Seniority level: Entry level
Employment type: Contract
Job function: Business Development and Sales
Industries: Travel Arrangements
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