We are seeking to recruit an enthusiastic and motivated Patient Services Coordinator within Radiology, on a six-month secondment or fixed-term contract.
This role offers an excellent opportunity to develop your skills in managing operational services that are key to diagnostic, cancer, unplanned, and planned care metrics. You will be involved in change management, business planning, service delivery, performance management, and service improvement.
We are looking for someone who can engage with the teams to provide visible leadership, prioritise workload, challenge appropriately, and be flexible in dealing with and responding to change. You must have a good range of interpersonal and communication skills and can build, develop, and motivate a team effectively. You will be expected to manage resources and to meet the needs of the service, and you will have line management responsibility.
The post will be based at St James's Hospital and will require some cross-site working which could include all LTHT sites. Flexible working is available as part of this role. As this is a 6-month role, previous experience of working in Radiology or a similar role is preferred so that the post holder can hit the ground running.
Main duties of the job
Your main roles and responsibilities associated with this post are to manage specialty administration clerical staff to deliver services. The post holders will be expected to work closely with the Assistant Patient Services Coordinators, Cancer Pathway Manager, and Business Managers, to support and implement service developments and to manage diagnostic and RTT targets. The post holder will also be expected to work with the wider Radiology team and engage with clinicians and lead radiographers for their areas of responsibility.
The PSC will be responsible for prioritising work, developing staff, reviewing working practices to ensure the effective running of the department and effective communication structures are implemented.
About us
If you're looking for an NHS career in Leeds, you couldn't come to a better place. Leeds Teaching Hospitals NHS Trust is one of the largest NHS Trusts in the UK, employing more than 15,000 people across 7 hospitals over 6 sites. Our values, standards, and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues, and the wider community. We call this The Leeds Way and its focus is on our values of being patient-centered, fair, collaborative, accountable, and empowered. As an employer, we always look after our people too. As part of your role with us here in Leeds, you'll enjoy significant investment in your professional development and personal development via training and career progression opportunities plus excellent rewards and benefits to ensure your NHS career in Leeds suits your aspirations and lifestyle perfectly.
Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay, or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.
Job responsibilities
To ensure the provision of an efficient and effective administration service to support the delivery of clinical services to patients.
The post holder will provide managerial support to administrative and clerical staff on relevant sites within the Trust. They will be responsible for the day-to-day operational management of patient administration and access services for the Clinical Service Unit (CSU). The post holder will ensure the provision of a highly effective patient administration service within the CSU. In addition, they will ensure appropriate systems are in place to enable the CSU to achieve patient access targets. They will also provide support and advice on patient administration/access related issues to core members of the CSU.
Person Specification
Qualifications
* Good general standard of education
* Training in the use of PAS
* Training in Excel, Word, and the use of databases
* A management or supervisory qualification
Experience
* Knowledge of Trust access policies and national rules on waiting times reporting
* Understanding of capacity planning and management
* PAS use
* Experience of managing a team of administration staff
* Experience of managing a waiting list, including familiarity with PTLs
* Experience of working with clinicians
* Knowledge of CRIS
Skills & behaviours
* Ability to work well under pressure
* Ability to motivate staff
* Good interpersonal skills
* Ability to organise a group of staff to deliver a defined end
* Ability to re-assess ways of working and design better processes in conjunction with Service Improvement
Other Criteria
* Some flexibility in terms of working times
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