Job description
The post holder will act as the first point of contact for enquiries from a range of stakeholders including current and prospective students and staff. They should provide a welcoming and professional service on a range of mental health, wellbeing, and disability concerns. This job will include facilitating an in-person daily Drop In for students, offering guidance and support to students and staff, ensuring a sensitive and confidential approach when dealing with vulnerable/distressed individuals or difficult situations.
This is a part-time position, working 25.9 hours per week (0.7 FTE), Monday to Friday.
About the person:
This post will be suited to a compassionate individual with empathy and good listening and problem-solving skills who is able to handle difficult situations and remain calm in a busy work environment. Some work is reactive and involves managing risk, and therefore needs to be prioritised. The successful candidate should be able to work well individually and as part of a team and be confident in assessing risk and escalating appropriately.
To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information.
What we offer:
Beyond a competitive salary, the University offers an attractive benefits package including a holiday entitlement of up to 8.4 weeks a year, pension schemes, and development opportunities. We support staff wellbeing with work-life balance initiatives and support for physical and mental health. You can find more detail on all of this and more at this link.
Queen's University is committed to promoting equality of opportunity to all. We subscribe to Equality Charter Marks such as the Diversity Charter Mark NI and Athena Swan and have established staff networks such as iRise (Black, Asian, Minority Ethnic and International Staff Network) and PRISM (LGBTQ+) which help us progress equality.
For further information on our commitment to Equality, Diversity, and Inclusion, please visit this link.
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