Royal Devon University Healthcare NHS Foundation Trust
The Royal Devons Digital Services Team is seeking enthusiastic and skilled individuals to support their commitment to providing efficient, sustainable 24/7 support. This new hybrid role combines first-line support for Digital Services with additional responsibilities in Telecoms Services across Devon.
As part of the team's expansion, we are introducing four new positions to spearhead the first phase of our redesigned 24/7 service for the Trust and its stakeholders. We are looking for experienced Telecoms and Service Desk Operators to fill these new combined roles, offering a unique opportunity to contribute to the future of digital support services.
Main duties of the job
As a key member of the Royal Devon University Healthcare NHS Foundation Trust, you will be joining an exceptional team working together to help our patients stay healthy when they need it most.
About us
Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon.
Job responsibilities
This dual-purpose role involves monthly rotations between two key departments:
* IT Service Desk (Heavitree site): Delivering first-line support for Digital and Clinical Digital services during standard working hours.
* Telecoms Department (Wonford site): Managing all aspects of the Telecoms service and providing Service Desk support during 12-hour night shifts (20:00-08:00), operating on a 4 nights on/4 nights off schedule.
This rotation ensures exposure to diverse responsibilities across the Digital Services Team, with salary enhancements reflecting the unique shift patterns. Successful candidates will gain valuable experience and development opportunities to advance their careers within the Trust's Digital Services Team.
What We're Looking For
We welcome applications from:
* Candidates with proven experience providing telephone or IT support in a fast-paced, high-standards environment.
* Newly qualified individuals with a passion for pursuing a career in Digital Services.
Key Skills and Attributes:
* Strong teamwork and collaboration skills.
* A proactive, can-do attitude with enthusiasm for delivering excellent first-line support.
* Effective verbal and written communication abilities.
* The ability to elicit and record information accurately, following Standard Operating Procedures.
* The capacity to prioritise and assign support calls appropriately according to service level agreements.
* Familiarity with telephony systems and/or Active Directory.
Why Join Us?
Digital Services is committed to fostering a learning culture, offering robust support for career progression within the department and across the wider Trust. This role is ideal for individuals seeking to broaden their expertise and play an integral role in enhancing the Trust's Digital Services.
Working Pattern
There is a monthly rotation between working 12-hour night shifts, 4 on, 4 off, any night and standard office hours Monday to Friday between 08:00 and 17:00.
Interview Date
To be confirmed
For further information please contact
Mike Kelly, Service Desk Manager on 01392 403930 or mjkelly@nhs.net
Inclusivity Statement
As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Employer name
Royal Devon University Healthcare NHS Foundation Trust
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