Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters. The Position Mission Statement: The role holder will develop Academic and Vocational training in Electrical/ Electronic/ Mechanical Engineering. Working with the TS teams to provide on site support to a wide range of Roche Diagnostics products, to deliver world class professional service This will include (but not be limited to), installations, preventative maintenance, corrective maintenance, modifications & de-installations. About the apprenticeship: Year one You will attend a local college, learning the fundamentals of engineering and focusing on the necessary skills to prepare you for the role. Outside of term time you will start to shadow our highly-skilled engineers on field visits to customers’ laboratories in your local region. These activities will be coordinated by an assigned apprentice mentor. Year two You will start to put your understanding into practice. For four days a week you will shadow our engineers, assisting them with field visits in your local region. You will learn many skills, such as diagnosing faults with the equipment and implementing solutions. You will also get the opportunity to visit our head office and state-of-the-art training facilities in Sussex. One day a week will be spent back at your local college, working towards your qualifications. Year three and four You will continue to attend college one day a week, completing your studies. For the remainder of the week you will be on rotation within the field, understanding new diagnostic tests, consolidating your learning and gaining more responsibilities along the way. Following a successful apprenticeship you will have the opportunity to apply for a permanent position within our expert engineering team, where a suitable role is available. We are currently recruiting for the following 4 locations: West Sussex, East London, Sheffield/Doncaster, Leicester. Key Responsibilities: • Continuously learn and develop technical skills and knowledge • Complete and pass all required work for college in order to gain qualification/accreditation • Providing technical or scientific support to internal & external customers with supervision • Provide on site support activities if necessary • Ensure safety standards are met and carried out in accordance with HS-01-04 (Health and Safety Manual) • Be aware of IT security and governance with specific reference to patient identifiable data (PID) and to operate in line with local information security standards • Perform role and associated service activities professionally and in line with company expectations Key Activities: Technical/Scientific Expertise: • Continuously applying learned skills and learning on the job and in training • Applying academic knowledge/skills under supervision, and understanding when to escalate • Transferring theory and classroom learning into practice Client Relationship: • Working closely with colleagues and representing Roche professionally at all times • Demonstrating Roche values in every interaction • Shadowing and learning from colleagues • Building relationships with customers by gaining understanding of their needs and expectations Commercial/Service Support: • Forming relationships and understanding of wider Business, understanding key relationships and roles across the organization Information and knowledge transfer: • Reviewing GRIPS to maintain knowledge and awareness of product updates and sharing with teams • Understanding when and who to contact for additional support • Utilizing skills and knowledge gained in classroom and on the job Operational Effectiveness: • Appropriate and timely documentation using CRM system and other administration accordance with local guidelines, sharing best practice approaches Performance and KPIs • Awareness of KPIs and how to impact/contribute Continual Development • Advocate/Ambassador for the Roche apprenticeship scheme Decision Making Authority: Making and taking responsibility for, and demonstrating commitment to appropriate decisions in a timely manner Identifying immediate action needed to address current issues Using expertise, information and sound judgement to make decisions Use a logical reasoning process to break down and work through a situation or problem to arrive at an outcome Basing decisions on policies, rules and organizational directives Knowing when a decision needs escalation or additional input Making decisions when significant information is incomplete and/or ambiguous Analyzing issues to separate cause from symptoms Including and effectively communicating with concerned parties Qualifications: Appropriate A Level or Btec equivalent. Must also have 5 GCSEs at grade A-C, including Maths & English. Experience: Desirable but not essential: • Troubleshooting experience • Knowledge of Customer Relationship Management (CRM) and web delivery tools • Understanding of the Diagnostics industry and familiar with working in a multicultural environment Skills/Knowledge: Demonstrate Communication Skills: • Troubleshooting experience including excellent attention to detail • Prioritisation skills and can simplify work for self and others whilst delivering documentation quality • Enthused by challenging technologies (robotics, electrical engineering, fluidics and medical issues) • Resilience and ability to work in a fast paced, changing environment. • Must have a valid driving license or provide evidence of working toward taking the test. Application process: To apply for this exciting opportunity please submit your CV with a covering letter outlining why you are interested in this program and which location site you would be interested in. Please also describe any skills or experience you have to the role. Final stage: face to face interview at Burgess Hill (date tbc) Who we are At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity. Our UK Diagnostics business, headquartered in Burgess Hill, West Sussex, employs approximately 560 highly skilled individuals. We provide the industry's broadest range of diagnostics and monitoring products & services, spanning all sectors of the market: from small hand held devices used directly by patients or healthcare professionals, to large diagnostic instruments found in hospital laboratories. The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.