Communications Business Partner (Customer)
Location: Ashington, hybrid working
Contract: Permanent, Full time
Hours: 37 per week
Salary: £39,118 per annum (Inclusive of April 2025 pay award)
Closing Date: Friday 4th April (5pm)
Are you a skilled communicator who thrives on creating clear and engaging content? If so, our Communications Business Partner (Customer) role could be for you.
Working with our customer-facing teams, you'll play a key role in shaping how we communicate with tenants and customers, making a real impact on their experience.
If you want to use your creative communication skills in a purpose-driven organisation created to help people, we’d love to hear from you.
About the role:
As a Communications Business Partner (Customer) you will work with colleagues across the business to provide external communications advice and support.
You will be responsible for developing and delivering a range of communications activities to support achievement of the tenant engagement strategy and Bernicia’s wider business objectives; ensuring they are aligned with our business plan, vision, mission, values and purpose.
Working closely with our Governance team and other teams across the business, the post holder will make sure that our website and its content meets our regulatory requirements on access to information for tenants.
About you:
You’ll need:
Proven track record in assisting in the delivery of successful communication campaigns.
Experience in planning and producing communication material.
Proven ability to present complex material in a simple, understandable way.
Experience of project management, time management and meeting deadlines.
Excellent copy writing and proof-reading skills.
Experience in managing print and design projects and briefing/managing suppliers
Understanding of brand principles and applying them
Good judgement and intuition with the ability to creatively present information in a way that will appeal to our tenants and customers
Experience in managing websites and using content management systems (CMS) WordPress.
Excellent stakeholder management skills, able to work collaboratively building productive relationships across teams.
The Benefits:
28 days annual leave (plus bank holidays)
Working from home up to two days a week
Make big savings on day-to-day expenses with discounts on shopping, groceries, holidays and days out.
Health cash plan.
Generous pension scheme.
About us:
We’re all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that
We’ve built Bernicia to be a business that people want to be part of. We’re one of the North East’s largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that’s why we’ve held the Investors in People Gold Award since 2010
We operate within a set of simple, but effective values, which blend perfectly to create our unique ‘Bernicia Way’ culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.
For more information about this role, please contact:
Vanessa Robinson, Head of Communications: 07776 760 177
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
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The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.