We are seeking a proactive and detail-oriented Customer Accounts Coordinator to join our dynamic Income Service team. In this role, you will support the collection of housing costs, ensure high data quality, and manage garage accounts across defined localities. Your efforts will help sustain tenancies and contribute to a high level of customer satisfaction.
Key Responsibilities:
* Manage direct debits and contact customers regarding payment issues.
* Handle Housing Benefit overpayment invoices and Universal Credit verifications.
* Maintain accurate records and data quality.
* Support new and transferring tenants with rent and payment arrangements.
* Advise departing tenants on their financial obligations.
* Review credit reports and process refunds.
* Raise purchase orders and manage income reports.
* Signpost and refer customers to supportive interventions
Based in either our Greenham, Bristol or Christchurch offices, working hybrid at home and in the office. There will be some travel between our other offices as well so you should be happy to travel when required
Knowledge & Skills:
1. Up-to-date knowledge of welfare benefits, p...