Salary: 40,000 - 40,000 GBP per year Requirements:
* We are looking for proactive and motivated individuals with strong technical expertise and communication skills. The ideal candidate will have a minimum of 3 years in an IT support role and proven experience with Microsoft Intune, SharePoint, Teams, and Exchange Online. Hands-on experience with Windows Server, virtualization, and/or Azure is essential, as well as proficiency in Windows 10/11 and network device installations (firewalls, switches, VLANs, Wi-Fi). You should have successfully led IT implementation or migration projects and possess a strong understanding of IT security fundamentals. Comfort in a high-paced helpdesk environment is also required.
Responsibilities:
* As a 3rd Line Support Engineer, you will take the lead on projects involving Microsoft 365, SharePoint, Teams, Network Infrastructure, VoIP, Microsoft Intune, and occasionally Azure. You will serve as a “Virtual IT Manager” by managing client accounts, conducting periodic review calls, and advising on IT and cybersecurity improvements. Additionally, you will handle escalated 3rd line support tickets both remotely and on-site, ensure excellent client communication, maintain and update technical documentation, and mentor Level 2 engineers and junior Level 3 engineers.
Technologies:
* Azure
* Support
* Microsoft 365
* Microsoft Intune
* Network
* Security
* SharePoint
* Windows
* Office 365
* Cloud
* CTO
* Project Manager
More:
At Labyrinth, you will have the opportunity to work with cutting-edge technologies and exciting projects while enjoying a supportive environment for personal and professional growth. We offer coverage of travel expenses for trips to London and foster a dynamic culture where you can grow your technical expertise and make a real difference in the IT world. If you possess the skills and experience required for this position, we encourage you to apply and take the next step in your IT career with us. Please note that you must be authorized to work in the UK. No agencies, please.