Job summary This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested An exciting opportunity has arisen within Falls & Fracture Prevention Service for an administrator to provide office, administrative and general non-clinical organisational support to the service working under the direction or supervision of the Therapy Hub Senior Administrator. Main duties of the job Provide an efficient and effective administrative service as required for the Falls Team. To deal with enquiries via telephone and face to face, communicate information effectively, taking good quality information and ensuring messages are passed on clearly and within timescales set. To book therapists appointments and to update appropriate systems to record booking as per in house training. To make arrangements for meetings if required including the distribution of agendas and minutes, booking venues and catering. To maintain effective systems for the filing, retrieval and archiving of documents and correspondence. To maintain records systems within the service, including the maintenance, filing and archiving of patient notes and to provide other administration support as required to Falls Team in line with Job Description and Person Specification. About us Be Part of Our Team BCHC has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehab Centre and one of Europe's leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.If you want to 'Be Part of Our Team' and work with a Foundation Trust which is continuously striving for best care and healthy communities, we want to hear from you. Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process. Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address. Date posted 30 January 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time Reference number 820-6877428-COM Job locations Hodge Hill Primary Care Centre Roughlea Avenue Hodge HIll B36 8GH Job description Job responsibilities Please refer to attached job description and person specification for full details of main responsibilities of job role. Job description Job responsibilities Please refer to attached job description and person specification for full details of main responsibilities of job role. Person Specification Qualifications/Training Essential GCSE Maths and English Grade C or above or equivalent/or equivalent experience Desirable RSA II in Word Processing or equivalent European Computer Driving Licence (ECDL) Experience Essential Experience of working to work to deadlines. Experience of Microsoft Word, Excel and Outlook Relevant experience working within the NHS Experience of filing systems Experience of diary management Desirable Knowledge of Rio system Experience of the Electronic Staff Record (ESR) Clerical/administrative experience. Skills/knowledge Essential Able to prioritize workload & use own initiative Good interpersonal skills Excellent telephone & communication skills. Ability to deal sensitively & appropriately with service users. Understanding & commitment to equal opportunities. Personal qualities Essential Willing to learn new skills Ability to work effectively as a team player Person Specification Qualifications/Training Essential GCSE Maths and English Grade C or above or equivalent/or equivalent experience Desirable RSA II in Word Processing or equivalent European Computer Driving Licence (ECDL) Experience Essential Experience of working to work to deadlines. Experience of Microsoft Word, Excel and Outlook Relevant experience working within the NHS Experience of filing systems Experience of diary management Desirable Knowledge of Rio system Experience of the Electronic Staff Record (ESR) Clerical/administrative experience. Skills/knowledge Essential Able to prioritize workload & use own initiative Good interpersonal skills Excellent telephone & communication skills. Ability to deal sensitively & appropriately with service users. Understanding & commitment to equal opportunities. Personal qualities Essential Willing to learn new skills Ability to work effectively as a team player Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Birmingham Community Healthcare NHS FT Address Hodge Hill Primary Care Centre Roughlea Avenue Hodge HIll B36 8GH Employer's website https://www.bhamcommunity.nhs.uk/ (Opens in a new tab)