1. Office 365 Deployment & Support: Assist in the rollout and migration of Office 365 services across the organization, ensuring a smooth transition from legacy office products. Configure and manage Office 365, including user accounts, licensing, and permissions. Support the installation and configuration of Office 365 apps (Word, Excel, PowerPoint, Outlook, OneDrive, Teams, SharePoint, etc.) on client devices (Windows, iOS, Android). Assisting in the rollout and migration of SharePoint & OneDrive Assist the first- & second-line support teams to troubleshoot and resolve issues related to Office 365 applications, user accounts, permissions, and other O365 components. 2. User Support & Training: Provide technical support for end-users regarding Office 365 products and services. Offer training and guidance to users on best practices for Office 365 apps, collaboration tools, and cloud storage, In-person and remote. Create and maintain user-friendly documentation for Office 365 applications and troubleshooting guides. 3. Configuration and Optimization: Configure and optimize Office 365 apps and services to improve productivity. Customize Microsoft Teams, SharePoint, and other collaboration tools to meet organizational needs. 4. Collaboration & Communication Tools Support: Support Microsoft Teams, including configuration, troubleshooting, and integration with other Microsoft 365 services (e.g., SharePoint, OneDrive). Assist in setting up and maintaining SharePoint document libraries for efficient content sharing and data collaboration. Work closely with other IT team members (network administrators, system administrators, etc.) to ensure Office 365 integrations and dependencies are well managed. Provide feedback and suggestions to improve the efficiency and effectiveness of Office 365. 5. Organisation & Departmental: To ensure that all IT services provided within the organisation support the delivery of health care & Corporate services. To raise the profile of IT Services to establish a reputation for providing an effective and responsive service. To analyse reasons why current processes do not always meet the standard expected, and to propose and subsequently implement measures to rectify this. Promote good practice in the use of hardware and software and IT security. To ensure a quality client-focused service is delivered to all users. To undertake any additional duties that may be defined by the IT Service Delivery Manager