You Will Be Responsible For
* Providing excellent customer service to spectators on matchdays.
* Monitoring the crowds throughout the stadium for distress or overcrowding and following necessary procedures where needed.
* Ensuring that all spectators are adhering to the ground regulations and policies of the club.
* Ensuring emergency exits and gangways are always kept clear.
* Staffing key positions within the ground in line with the club’s safety certificate.
* Identifying and investigating any incident or occurrence among spectators and reporting findings to the supervisor.
* Familiarization with any safety equipment and how to use it.
* Aware of key locations within and outside of the stadium that may be utilized in the occurrence of an incident (First Aid Room, Stewards Room, Rendezvous).
* Fully aware of any methods or signals that may be used to alert staff that an emergency has arisen and cognizant of emergency protocols.
* Assisting in the prevention of pitch invasion.
* Reporting any defects or damages to your supervisor that may cause a health and safety issue to a spectator (e.g., broken seats).
* Obtained Level 2 spectator safety qualification/or equivalent (Training may be available).
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