Job Description
The Post in Context
The key purpose of this post is to ensure that our employees endeavours to provide a smooth and fun play scheme experience, maintaining and upholding the ‘Wave’ standards set to all children and parents, who come away with a high level of satisfaction from our service.
Our employees work together as a team, working in line with the expectations set by external bodies (Ofsted), the DSL (Designated Safeguarding Lead), and members of the management structure to ensure effective customer service, enthusiasm, and pride in the work we do is delivered.
We always act in a fun and safe environment, remain aware and show good observation when faced with the duties, policies and procedures of safeguarding children and vulnerable youths/adults.
We adhere to our rules and regulations set by ‘Wave Active’ and external governing bodies to promote exceptional codes of conduct and work practices to further increase our reputation and be recognised for achieving our goals set out.
A ‘Wave Active’ employee will offer a high level of customer satisfaction in every aspect of our play schemes, duties and experience.
Person Specification
Profile (Essential)
1. Good interpersonal skills.
2. Can show contingency skills
3. Ability to remain calm, composed, and courteous under pressure and in general circumstances.
4. Excellent observation and awareness skills
5. Quick reaction in dangerous situations
6. Quick reaction to avoid risks and hazards before they arise!
7. Driven and Enthusiastic
8. Passion for providing exceptional service
9. Passion for engaging with children
10. Team Player who takes pride in their role
11. Recording accidents and incidents clearly and correctly
12. Consult with the children to plan activities and ensure that play meets the full range of children's individual and group needs.
Profile (Desirable)
13. Other industry certificates in customer service, sport, and leisure.
14. Childcare qualifications of such accredited or other
15. A current DBS (we will conduct our own however)
Qualifications (Essential)
16. Level 3 Child Care/Play Work/ Sport Coaching
Qualifications (Desirable)
17. Knowledge of COSHH regulations
18. Coaching Qualification
19. First Aid Certificate
Specialist Knowledge (Desirable)
20. Able to organise leisure/creative/sport sessions in at least one activity. i.e., art crafts, Lego, sports, child party games.
Other (Essential)
21. To be flexible to the changing demands of the business.
22. To be able to follow Wave Active Policies and Procedures.
23. Enhanced DBS