Job Description
Role Summary
As a Brand Experience Manager, you'll play a critical role in making sure our difference is felt by every customer that visits your store. You'll influence the execution of all in-store customer touch points, creating inspiring retail theatre through virtual and in-store events and services, social media and local marketing.
You'll work closely with the leadership team and individual Personal Stylists and Home Design Stylists to deliver inspiring customer services.
Key Responsibilities
Daily responsibilities will include:
- Work alongside shop teams to deliver engaging and inspirational touchpoints at every stage of the customer in-store journey.
- Achieving commercial and operational targets of local events, product services, experiences and marketing activity.
- Using insights to plan strategic events/experiences and social media activity that inspires and excites our customers and helps drive football into the shop.
- Being a role model for great customer service and supporting Partners to deliver it at every customer touchpoint.
- Providing outstanding leadership and people management to your Partners and creating an inclusive culture where they can develop.
Essential skills you'll need
- A passion for customers, putting them at the heart of everything.
- An understanding of the Partnership ambition to offer differentiated service and presentation tha...