Bioquell, an Ecolab company, is a world leader in providing high-tech bio-decontamination equipment and services within healthcare, life sciences, and military environments. Our unique low temperature, residue-free hydrogen peroxide vaporization (HPV) technology has been proven to provide rapid, repeatable, safe, and reliable eradication of microbiological pathogens from rooms and other interior spaces.
The role of Bioquell Service Engineer is part of Ecolab’s Life Science Division. You will be responsible for the service, installation, breakdown, repair, and calibration of a wide range of innovative bio-decontamination equipment, utilized within life sciences, healthcare, and pharmaceutical environments.
The role will report into the Support Services Manager and be part of a team of UK and Irish engineers. The quality and care that we put into our products and services saves lives, and a key part of this role is delivering a great customer experience; the ideal candidate will demonstrate experience in a customer-facing role. Our customers expect great service and we’re focused on providing exceptional products combined with a world-class level of aftercare.
What you'll do
* Carry out planned maintenance and breakdown calls on customer’s equipment, in accordance with company procedures.
* Liaise with the Service Department daily to determine the programme of work.
* Carry out all Contract Servicing as arranged with the service scheduler ensuring that the most cost-effective work programme is carried out.
* Follow product service, repair, and installation method statements.
* Carry out all installations in accordance with the relevant British and European Standards, following all safety guidelines and instructions issued as agreed with the client.
* Record all information of work carried out electronically or on the appropriate Service Report, ensuring the customer or authorized representative approves the work completed as acceptance that work has been carried out to their satisfaction.
* Forward service report forms to head office daily in accordance with administration procedures, to enable invoices to be raised.
* Prepare and submit accurate weekly details of time worked and expenses incurred in the fulfilment of the work in accordance with company procedures.
* Carry out work anywhere in the UK or abroad as required.
* Act as an Ecolab representative with their customers.
What you'll need
* Full UK driving licence and valid passport essential.
* Demonstrate a proven track record in servicing and maintaining electro-mechanical systems and products as well as strong technical diagnostic skills.
* Good communication and organisational skills are essential as is the ability to work autonomously or as part of a team.
* Good written and verbal communication skills and the ability to interact well with overseas distributors and customers.
* Strong background in electro-mechanical/electronic principles, ideally qualified to HND/HNC level or equivalent.
Hours of Work
* Standard working hours are Monday – Friday: 08:00 to 5:00pm.
What's in it for you
* 4% Flex-Fund.
* 25 days holiday - option to increase to 30 days.
* 7% Employer pension contribution (min. 3% employee contribution).
* 3x salary Life Assurance - option to increase up to 8x salary.
* Employee Assistance Program (debt management, family relations, health problems, or career advice).
If you are excited about this opportunity, don’t be put off by all the experiences and qualifications in our job descriptions, we encourage you to apply anyway. You never know you could be just the right candidate for this position or for other roles.
Our Commitment to Diversity and Inclusion
At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.
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