Job summary Due to expansion, we are looking for a motivated, enthusiastic and reliable individual to join our busy practice team. The successful applicant must have a good working knowledge of MS applications. The role will require extensive use of the computerised patient administration system. Hours of work are Monday to Friday 9.30am-2.30pm. Previous experience in a similar NHS environment preferred but not essential. Main duties of the job Registering new patients on the computerised clinical system. Deducting patients Following the practice recall procedures, invite patients for routine recalls Scanning, copying and securely sending confidential patient information Running reports on the computerised clinical system Updating and creating clinical system templates Read Coding Dealing with new and temporary patient registrations Updating patient demographic changes on system Liaise with other support services when needed. Updating protocols About us Whitley Bay Health Centre is positive about disability and is a disability user. We also wish to be known as an equal opportunities employer and welcome applications form all sectors of the community. The value we place on our employees is reflected in our commitment to improving the working lives of our employees. Date posted 20 January 2025 Pay scheme Other Salary £12,656 a year Contract Permanent Working pattern Flexible working Reference number A5516-25-0001 Job locations Whitley Road Health Centre Whitley Road Whitley Bay Tyne And Wear NE26 2ND Job description Job responsibilities JOB PURPOSE The post holder will provide administrative support within the computer services department of the surgery. SCOPE AND RANGE As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00.Provide administration assistance as required.Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required. SYSTEMS AND EQUIPMENT PC Windows NHS email Systmone clinical system Telephone Photocopier Scanner DECISIONS AND JUDGEMENTS Prioritising workload according to priority. Confidentiality of patient information is of high importance. Dealing with enquiries from the public for other departments. Supporting doctors and nurses in administration. COMMUNICATIONS AND RELATIONSHIPS Contacting hospitals and other third party providers. Contacting patients at the request of primary healthcare professionals Sending messages using different communications Inviting patients for routine review. KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB Keyboard skills Communication skills Telephone skills Computer systems Job description Job responsibilities JOB PURPOSE The post holder will provide administrative support within the computer services department of the surgery. SCOPE AND RANGE As part of a rota, provide Administrative duties for the health centre up to 5 days a week between 08:30 18:00.Provide administration assistance as required.Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required. SYSTEMS AND EQUIPMENT PC Windows NHS email Systmone clinical system Telephone Photocopier Scanner DECISIONS AND JUDGEMENTS Prioritising workload according to priority. Confidentiality of patient information is of high importance. Dealing with enquiries from the public for other departments. Supporting doctors and nurses in administration. COMMUNICATIONS AND RELATIONSHIPS Contacting hospitals and other third party providers. Contacting patients at the request of primary healthcare professionals Sending messages using different communications Inviting patients for routine review. KNOWLEDGE, TRAINING AND EXPERIENCE TO DO THE JOB Keyboard skills Communication skills Telephone skills Computer systems Person Specification Qualifications Essential Good standard of general education. Confident and competent in using computerised systems and applications. Desirable Experience of using a clinical application such as Systmone or Emis. Previous NHS experience. Personal Skills Essential Must be a team player. Experience Essential Computer literate using MS applications. Experience of handling confidential and sensitive information. Able to use MS word and excel. Mail merge documents and create and amend templates. Demonstrate initiative. Ability to relate to people from all backgrounds (both professionals and members of the public) Ability to work under pressure and remain calm. Ability to work flexibly within remit of the post. Approachable but able to maintain professional image. Desirable Experience of working in a GP practice. Person Specification Qualifications Essential Good standard of general education. Confident and competent in using computerised systems and applications. Desirable Experience of using a clinical application such as Systmone or Emis. Previous NHS experience. Personal Skills Essential Must be a team player. Experience Essential Computer literate using MS applications. Experience of handling confidential and sensitive information. Able to use MS word and excel. Mail merge documents and create and amend templates. Demonstrate initiative. Ability to relate to people from all backgrounds (both professionals and members of the public) Ability to work under pressure and remain calm. Ability to work flexibly within remit of the post. Approachable but able to maintain professional image. Desirable Experience of working in a GP practice. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Whitley Bay Health Centre Address Whitley Road Health Centre Whitley Road Whitley Bay Tyne And Wear NE26 2ND Employer's website https://whitleybayhealthcentre.nhs.uk/ (Opens in a new tab)