1st Line Support Technician Role:
You will provide support to our customers, working across an array of different technologies and setups. Whether its over the phone, through remote assistance, or on-site at the customer offices, youll handle each case with efficiency and professionalism, showcasing your excellent customer service skills.
Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO-accredited policies, priding ourselves on ensuring that excellence is our standard and continually seeking improvements.
As part of the role, we operate a shift schedule that provides flexibility and allows a balance of working in our office and working from the comfort of a remote location.
Key Responsibilities:
To diagnose and resolve a variety of IT problems across an extensive range of technologies within our service level agreements.
To raise, update, and resolve case records using the IT Helpdesk system with detail and accuracy
Being proactive with case follow-ups and ensuring customer satisfaction according to our KPIs
Achieving individual KPIs and in turn contributing to the success of the department
Answering telephone calls from ...