Executive Support Engineer
An IT Executive Support Engineer is required to support UK office locations.
We are seeking a highly skilled IT Executive Support Engineer to provide dedicated technical support to senior executives and VIP users. This role requires a proactive and professional individual with strong troubleshooting skills, excellent communication, and the ability to work in a fast-paced, high-pressure environment. The successful candidate will ensure the seamless operation of IT services.
Key Responsibilities / Accountabilities:
* Serve as the first point of contact for all high-priority incidents/requests for executives & senior business stakeholders.
* Provide 1st - 2nd line IT support to over 500+ global VIP employees.
* Manage tickets via service management tool ServiceNow.
* Set up & maintain laptops, desktops, mobile devices, and peripheral equipment for executives.
* Offer mobile device support and advanced troubleshooting (Apple & Android technologies).
* Proactively identify potential technical issues and implement preventive solutions with advanced troubleshooting and root cause analysis.
* Liaise with and delegate tasks to relevant teams for escalation.
* Support the Exec Support Specialist and escalate support issues to the Head of IT where necessary.
* Ensure seamless functionality of Microsoft Office 365, collaboration tools, and enterprise applications.
* Administer Active Directory Users and Computers.
Knowledge and Experience:
* Microsoft Windows 11.
* Microsoft Office O365.
* Microsoft Teams.
* Video Conferencing Technologies.
* Apple OSX/Apple Mobile.
* Active Directory.
* Mimecast.
* ITIL Best Practice.
* Remote Support Tools.
Professional Qualifications:
* Relevant professional IT qualifications.
* ITIL Foundation V4.