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Job Summary
We are looking for a friendly and enthusiastic candidate to join the team on Juniper Ward. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner.
Main Duties of the Job
As Ward Clerk you will be responsible for providing efficient and effective clerical services and contributing to patient care by supporting the clinical teams. You will be the first point of contact for patients, relatives, and staff on the unit.
1. Assist the Ward Manager and nursing team members with general ward administration / clerical duties.
2. Act as a receptionist for visitors coming onto the ward.
3. Be responsible for the care of medical records within the ward in accordance with the Trust's Records Management Policy.
4. Liaise with all members of the multi-disciplinary team as appropriate.
5. Identify overseas patients and notify the Overseas Office of their admission.
6. Make Outpatient Department appointments using the patient information system (iCARE).
7. Arrange transport for patients - discharge, transfers, and Outpatient appointments.
8. Complete requisitions for stores and maintenance as requested by the Nurse in Charge.
9. Maintain stationary supplies and complete orders not delivered as required.
10. Undertake filing and provide clerical support to junior doctors.
11. Keep an accurate admission and discharge register.
12. Complete patient insurance claim forms and send them to Medical Records.
13. Inform the Finance Department of overseas visitors.
Qualifications
Essential:
* Good standard of general education (GCSE or equivalent in Maths and English)
* NVQ 3 or equivalent experience and knowledge
Desirable:
* Administrative/Secretarial qualifications
Experience
Essential:
* Knowledge/experience of office procedures and systems.
* Good knowledge and experience of IT systems including Word, Excel, databases.
Desirable:
* Healthcare experience
* Experience working in a similar role
Personal Qualities
* Present a professional image at all times
* Ability to work in a stressful/busy environment
Employer Details
Employer name: Lewisham and Greenwich NHS Trust
Address: University Hospital Lewisham, London, SE13 6LH
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