What’s this role about?
As a 2 line support engineer, you will be responsible for the management, maintenance and performance of internal IT systems. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market leading user technical support.
This role will involve being on-site from the Harlow office and visiting various depots if and when required.
You will be supported by a wider team including a managed service provider (MSP) and CTO.
What will I get up to day to day?
You will be responsible for delivering technical support services to our internal staff, while escalating issues requiring more senior resource to a suitable engineer or external parties.
Your everyday focus will include:
* Resolving user-related tech issues.
* Ensuring there are no performance issues on the servers.
* Responding to internal support tickets.
* Ensuring documentation is kept up-to-date.
* Liaising with IT leaders and the wider team to support projects.
Troubleshooting a range of technical issues experienced by our staff and clients, including the following technologies:
* Clients (Windows/Mac) laptops/desktop
* Virtualization Software
* Network infrastructure (Unifi WAPs, switches, servers and NAS)
* Office 365
* Printers and Scanners
* Logging and responding to support tickets
* Identifying and escalating higher-level issues to senior engineers
* Prioritizing based on urgency of task
* Being a people person, delivering support with a friendly and positive manner
Qualifications:
* Ideally looking for someone with over 2+ years of experience or equivalent.
* Good at dialogue and cooperation.
* Has good written and oral communication skills in English.
* Preferred to be educated to degree level from a STEM background.
Personal characteristics:
* Want to further develop yourself in IT.
* Initiative and proactive, able to identify improvements and implement them.
* Able to work hands-on and contribute where needed.
* Work in a structured and efficient manner.
* Interest in cyber security.
New Era offers:
* Opportunity to work with new technology and exciting products.
* A company with solid growth to scale.
* Great working atmosphere with frequent social events.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Benefits:
* Additional leave
* Bereavement leave
* Company events
* Enhanced maternity leave
* Enhanced paternity leave
* Free parking
* Life insurance
* On-site parking
* Private medical insurance
* Referral programme
Schedule:
* Monday to Friday
Experience:
* IT: 1 year (required)
* Microsoft Office: 1 year (required)
* Analysis skills: 1 year (required)
Language:
* English (required)
Work Location: In person
Reference ID: IT Support Engineer
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