PURPOSE OF THE JOB Contribute to delivering the IMServ Customer Plan and our growth ambitions by ensuring customers are billed correctly. Correspond with internal and external customers to overcome invoicing issues and oversee the IMServ’s revenue intake. Play an active role in the preparation of complete and accurate monthly management accounts. MAIN ASSIGNMENTS Operations: Ensuring the prompt, accurate preparation and dispatch of invoices and backing data to all customers. Taking ownership of the flow of billing consistently throughout the month, ensure all billable matters are raised as and when they are available in order for the teams to hit their monthly targets Liaise with external customers and internal departments to resolve billing queries and customer billing requirements. Identify billing improvements and drive forward to aid the reduction of credit notes Perform root cause analysis on invoicing issues as they arise to plan appropriate resolution Collaborate with the purchase ledger team to ensure the prompt, accurate input of supplier invoices, approvals and preparation of payment runs i.e. Partner Commissions Willingness to be trained on all aspects of the team responsibilities and to cover as required Support the Legal team with training in relation to billing processes & query management/prevention Escalate billing issues to managers/partners in a timely manner with suggestions on how the teams can reduce errors going forward Reporting: Assist with month end reporting in terms of revenue by preparing accrued/deferred income, ensuring all key processes are complete and accurate Assisting with month end revenue and related queries, as well as key balance sheet reconciliations with explanations on large movements by business partnering with relevant departments Support the Head of Finance Operations with day-to-day duties when required. ACCOUNTABILITIES All key stakeholders’ needs are met through timely processing and customer invoicing, without risking accuracy and completeness The billing and invoicing cycle is compliant with the Group’s internal control framework and DOA A clean audit process and report is obtained in adherence to relevant accounting standards PERSON SPECIFICATION Education and Qualifications: Good standard of education with GSCE English and Maths or equivalent. (Grade C equivalent or higher). Experience: Previous experience of working with SME’s with turnover between £20-£100M desirable Previous experience within a financial administrative role as well as excellent proficiency in word processing, excel, internet and email systems. Previous experience of working in a billing or transactional finance role Have commercial Utility (Gas/Electricity) experience (desirable) Experienced in speaking to customers (internal and external) and having an assertive conversation regarding resolution to invoicing issues Previous experience of working towards targets Competencies and Skills: Self-motivated and organised. Able to plan own time ensuring targets and deadlines are achieved. Good communication skills, both written and verbal with an ability to liaise with people at all levels. Strong working knowledge of Excel is essential. Some knowledge of accounting principles and systems is not essential but useful. Excellent attention to detail. Uses own initiatives to get things done and suggest ways to improve processes. Able to work well with peers to assist in achieving common goals. Aware of client needs and expectations - acting promptly to resolve matters in a clear and professional manner. Have a pragmatic approach to problem solving using initiative and tenacity to succeed Ability to be adaptive in a team where responsibilities and process frequently change A pro-active mindset to deliver results and improvements Problem solving and investigatory skills along-side a go get attitude. Ability to work under pressure whilst remaining calm. COMPANY BENEFITS: 28 days annual leave plus Bank Holidays (contract dependant) Annual leave Buy & Sell Scheme Enhanced Salary Sacrifice Pension Contributions Life Assurance up to 6 X Base Salary Subsidised Health cover Subsidised Dental Cover Contribution towards Eye Tests and Glasses In Office & Out of Office Social Events Retailer Discounts Platform Employee Assistance Program Wellbeing Centre Car Salary Sacrifice Scheme Reward & Recognition (Length of service & T&Cs apply) Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider. Diversity and inclusion have long been at the heart of of IMServ’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership. These are the key drivers of our business, that our customers really look to us for. (Please note that we reserve the right to close this position before the expiry date(s)