1. Kinning Park
2. Monday - Friday
About Our Client
A leader in their field
Job Description
3. Deliver excellent customer service.
4. Handle complex customer inquiries and complaints professionally.
5. Develop and implement customer service policies and procedures.
6. Provide regular feedback and coaching to the team.
7. Monitor team performance and report on metrics.
8. Coordinate with other departments to ensure consistent service.
9. Identify opportunities for process and organisational improvement.
10. Conduct performance appraisal for team members.
The Successful Applicant
11. Experience in customer service..
12. Excellent communication and interpersonal skills.
13. Proficiency in MS Office and customer service software.
14. A customer-oriented mindset.
What's on Offer
15. An inclusive and supportive company culture.
16. Opportunities for career progression.