5 x Benefit and Financial Support Officer
Join to apply for the 5 x Benefit and Financial Support Officer role at Matchstick Dev
Part-time and Full-time Positions Available:
1. 1 - part-time post (24 hours)
2. 4 - full-time posts (36 hours)
We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities, or from socio-economically disadvantaged backgrounds.
Job Description
As part of the Benefit and Financial Support Team, the postholder will be responsible for the administration of financial payments to vulnerable families. This will include assessing entitlement to:
* Housing Benefit
* Council Tax Reduction
* Education Grants
* Scottish Welfare Fund Grants
* Blue Badges
* Non-Residential Social Care Charges
* Additional Financial Support payments
The postholder should demonstrate practical knowledge of the relevant legislation relating to government schemes and other financial support payments.
Responsibilities include:
* Gathering appropriate information and evidence to carry out assessments quickly and accurately.
* Communicating directly with customers and internal or external partners.
* Possessing excellent customer care skills to deal with vulnerable customers in a sympathetic and understanding manner.
* Prioritizing workload and solving problems under pressure against pre-determined timescales.
* Having practical experience of various office and computer systems, including Word and Excel.
Although not essential, experience in a benefit and/or financial support service would be beneficial.
This post is considered Regulated Work with Vulnerable Children and/or Protected Adults under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by West Lothian Council.
Seniority Level
Entry Level
Employment Type
Full-time
Job Function
Other
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