Job summary
Heathfielde is looking for a Receptionist/Admin for its busy GP Practice. This position is part time 25-30 hours per week Monday to Friday. No experience required but customer service skills and IT skills would be an advantage. Training will be provided.
The successful candidate will be enthusiastic, hardworking, organised, self-motivated, an excellent communicator, and must be flexible to work both morning and evening shifts to cover 6-hour shifts between 8 am and 6.30 pm.
Only short-listed candidates will be contacted.
Main duties of the job
The successful candidate will be responsible for undertaking a wide range of reception and admin duties (Training will be provided).
Provide and receive information face to face, over the telephone, in writing or by electronic mediums from patients, doctors, practice nurse, colleagues, managers, and other external contacts (e.g., pharmacist, secondary care, nursing homes, etc.).
About us
Our existing team is friendly and cohesive with high levels of experience. The practice team consists of 5 GPs, a practice nurse, 2 HCAs, 2 clinical pharmacists, a social prescriber, a practice manager, admin, and reception staff.
Date posted
11 April 2025
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A2633-25-0000
Job locations
Heathfielde Medical Centre
8 Lyttelton Road
London
N2 0EQ
Job description
Job responsibilities
Operate the computerised appointment system in accordance with Access protocols. Receive and book in patients, monitor the patient flow, make emergency appointments, and draw to the doctor's notice any patients who might require immediate attention.
Advise patients of relevant fees for non-NHS services. Accept payment and issue receipts for non-NHS income.
Open, sort and distribute internal and external post.
Liaise with consultants' secretaries regarding patient referral queries and expedite appointments/tests as required.
When taking over a duty from another colleague at changeover of staff, ensure that all relevant messages/details are passed on to ensure continuity. Scan documents/letters to the computer system.
Participate in staff meetings and in any in-house training that may be provided, and attend any external training courses as may be considered appropriate to the duties of the post.
Ensure the reception and waiting areas are kept neat and tidy.
Cover for colleagues in the event of absence through sickness or holidays as required.
File patients' records in the correct manner.
Check and update patients' addresses, telephone numbers, etc., on both manual and computerised records.
Chaperone GP if required.
Data Protection
It is a requirement of the job for the post-holder to use computers or other information technology and they will be required to ensure that security procedures are followed as appropriate and that confidential information, for example, passwords, are not communicated to unauthorised individuals.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues, to include:
* Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner that is welcoming and non-judgmental.
* Respecting their circumstances, feelings, priorities, and rights.
Health and Safety
All employees are required by Section 7 of the Health and Safety at Work Act to take reasonable care of their own health and safety, and that of others, who may be affected by their acts and omissions.
General Clause
This job description is not intended to be exhaustive but to indicate the main responsibilities of the post and may be amended from time to time after consultation with the post-holder to meet the changing needs of the service.
Person Specification
Qualifications
Essential
* Customer Service Skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Heathfielde Medical Centre
Address
8 Lyttelton Road
London
N2 0EQ
Employer's website
Heathfielde Medical Centre Website
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