Job Description
About the role
A long established events company in the North East region has need for an need for an apprentice to support their IT helpdesk. The role offers variety in the tasks from day to day and ideal for a 1st time role in the industry.
Salary: £24,000 PA
Important Information
This is not a direct position with Just IT, this is a role for an employer Just IT is working with to source candidates.
Please note the employer asks that you join a 8-12 week training programme delivered by Just IT. This will be delivered remotely and will provide you the necessary experience and skills required to start the role.
You also must be based in/around the area of Sunderland to be eligible for this position.
Key Duties
1. Assisting the Technical Service Owner function as part of the Global IT Application support services
2. Contribute to an efficient and effective Support service, including adhering to Service Level Agreements, Key Performance Indicators and other measures that promote a valuable support service to the business
3. Review tickets within Service Management, driving and managing service acceptance using established priorities
4. Undertakes daily operational checks (Incident, re...