Job Description
Moat is a leading housing association in the South East, we have over 21,000 homes across Kent, Essex, Sussex and London and a development pipeline of 1,600 new affordable homes.
Moat are passionate about providing great homes and services that transform the lives of families and individuals. Moat know that not all customers have the same needs – the organisation ensures that the way they deliver services feels as individual as their customers.
They are driven by their values, which define how they work:
* Be the Change – Embrace flexibility, adaptability, and forward-thinking solutions.
* Better Together – Collaborate and continuously improve through knowledge sharing and teamwork.
* Own It – Take responsibility, be empowered, and ensure follow-through.
* Lead by Example – Work hard, be supportive, and advocate for meaningful change.
This is an exciting opportunity to join Moat as Director of Customer & Insight. As a key member of the senior leadership team, you will be responsible for shaping and driving Moat’s customer engagement strategy, ensuring data-led decision-making, and embedding a culture of customer excellence throughout the organisation.
Your leadership will be instrumental in delivering innovative...