* Lead impactful eCommerce and CRM strategies for a global brand
* Collaborate with innovative teams to drive measurable growth
About Our Client
A leading performance marketing agency based in Central London, specialising in scaling digital-first brands through innovative eCommerce, CRM, and Paid Media strategies. They work with global industry leaders to deliver measurable results and drive sustainable growth.
Job Description
* Lead global eCommerce trading strategies, managing the DTC website and optimising the customer journey to drive sales.
* Develop and execute CRM campaigns that enhance customer acquisition, retention, and loyalty.
* Manage promotional strategies and ensure alignment with the brand's commercial goals.
* Collaborate with Performance Marketing to align spend with trading peaks and product strategies.
* Monitor KPIs, analyse trends, and report on performance to identify growth opportunities.
* Partner with cross-functional teams to deliver seamless site experiences and manage customer initiatives.
* Oversee loyalty programmes, lifecycle campaigns, and end-to-end CRM reporting.
* Support site improvement projects and ensure the website remains fully optimised for trading.
The Successful Applicant
* 5+ years of experience in eCommerce, trading, and CRM management.
* Advanced knowledge of Shopify, Klaviyo, and GA4.
* Strong analytical skills, with experience using data to inform trading strategies.
* Proven ability to manage multiple priorities and deliver results in a fast-paced environment.
* Knowledge of Paid Media channels, SEO, and customer lifecycle management.
* Excellent communication and collaboration skills, with a proactive, problem-solving mindset.
What's on Offer
* Competitive salary of up to £70,000, depending on experience.
* Flexible working arrangements, including hybrid options.
* Opportunities for professional growth in an innovative, high-performing team.
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