Hotel General Manager, 5-star hotel, Inverness - £48k
This luxury 5-star hotel based in the heart of Inverness offers an outstanding level of guest service, ensuring the highest quality of service possible.
You, as the Hotel General Manager, will be THE ULTIMATE PEOPLE PERSON - passionate, enthusiastic, and above all, keen to help guests have the best experience.
Your main responsibilities will include:
1. Assisting with check-in and check-out
2. Managing guest bookings for restaurant reservations and afternoon tea
3. Advising guests of tours, entertainment, restaurants, and booking these for them
4. Managing the small team
5. Responsible for maintaining high standards and ensuring guest satisfaction is more than exceeded
6. Overseeing all financial areas including budget, P&L, and forecasts
7. Hands-on in all areas - this is not an office role
Working hours are 5/7 days on a rota.
As an ideal candidate, you will be:
1. An Assistant General Manager, Duty Manager, or Hotel General Manager
2. A people person with an infectious personality and a natural love for customer service
3. Experienced in working in a small luxury hotel environment (4/5-star)
4. Able to lead, manage, and motivate a small team
5. Extremely hands-on in all areas at all times
6. Guest-focused with exceptional communication skills and attention to detail
7. Flexible and willing with a positive, can-do attitude
Please note, accommodation is not included; however, the hotel may be able to offer temporary short-term accommodation.
So passionate about people and interested in the role? Then apply immediately or send your CV directly to (url removed).
All candidates must be eligible to live and work in the UK at the time of application.
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