Serving our customers, communities, and planet a little better every day.
Salary c. £34,000 depending on experience + annual bonus & benefits
Office Attendance - Our roles are hybrid, however you should be able to travel to our Newcastle office for the duration of training.
Shift - Monday to Friday 09:00 -17:00, 36 hours per week.
Training - You'll start your journey with 4-8 weeks (DOE) of onsite training to give you the best start and tools in your careers. Training for this role will be office based, Monday - Friday 09:00 - 17:00, 36 hours per week and once confirmed competent in role.
Closing Date - Applications close 7th February at 5pm.
We’re looking for a Personal Injury Claims Handler to join our Insurance Money and Services team.
You’ll join a team of personal injury claims handlers supporting Tesco Customers through their insurance claims journey from notification to settlement. In this busy and varied role, you’ll provide an excellent customer experience for our customers, supporting continuous improvement which will contribute to the company’s strategic goals.
What you’ll be doing
1. Managing your own caseload of personal injury motor claims which will include associated vehicle damage and credit hire.
2. Investigating and validating circumstances of claims and the nature and extent of losses whilst keeping an eye out for fraudulent or exaggerated claims.
3. Gathering, reviewing and evaluating information gathered to determine liability and value of claims.
4. Liaising and negotiating with customers, third parties and solicitors to determine best settlement results.
5. Working pro-actively and within defined processes and authorities to progress claims to settlement.
We need you to have
1. Excellent customer service skills with previous experience of working with customers in a motor claims environment.
2. Experience in handling motor claims is essential. Experience in personal injury, third party damage and credit hire is preferable.
3. Strong communication and negotiation skills.
4. Ability to manage your own caseload of claims proactively and within deadlines.
5. A common-sense approach with the ability to make robust decisions based on information presented.
6. Strong PC skills and ability to use new software.
And if you have any of these, even better
1. Experience of handling claims in the MOJ and OIC portals and claims outside of the portals.
2. A knowledge and understanding of the Civil Procedure Rules and ability to apply this to your claims.
3. Knowledge of the litigation process and various costs regimes is beneficial.
We don’t expect you to tick every box, and if you feel you hit most of the brief, it’s worth exploring to further develop your career here with us.
What’s in it for you?
1. Prepare for your retirement with our colleague pension scheme.
2. Virtual GP Service for you and your family 365 days a year.
3. Performance related annual bonus.
4. Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.
5. Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday (worth up to £2K). As an added perk, we’ll give you a second card to share with someone else.
6. Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.
7. A place to get on - take advantage of our ongoing learning opportunities and award-winning training, to help you achieve the job and career you want.
8. Take part in our Buy as you Earn and Save as your Earn share schemes.
Everyone’s welcome
We want all our colleagues to always feel welcome and be themselves. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business.
How to apply
If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!
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