2 nd Line IT Support Engineer
* 2 nd Line IT Support Engineer – Caerphilly – Up to £35,000+ Benefits
* Full time – Permanent – Office Based
* A chance to join a growing, employee-owned internet service provider
Our client is looking to appoint a 2 nd Line IT Support Engineer to join a team of Engineers who specialise in providing technical troubleshooting for a large client base. The ideal candidate must have MSP experience.
Duties of the 2 nd Line Support Engineer
* Guide clients step-by-step, either in person or over the phone, to help them set up systems or resolve technical issues.
* Diagnose and troubleshoot system and network problems, addressing hardware or software faults and replacing components as needed.
* Provide support by creating documentation and generating relevant reports.
* Possess experience in Microsoft 365 administration and troubleshooting.
* Assist with the deployment of new applications.
* Handle escalations from 1 st Line Support IT Technicians.
* This role is dynamic, with each day offering new challenges.
Desirable Skills and Attributes
* Experience working with Managed Service Providers (MSPs)
* Prior experience in Helpdesk or IT support, including telephone and remote support
* Holding professional certifications in Microsoft 365 or Azure, or actively working towards them
* Familiarity with firewall and network security technologies
* Proficiency with Hyper-V, VMware, SAN, and NAS
* Experience in Microsoft 365 administration and migrations
* Strong knowledge of TCP/IP networking, with hands-on experience in routing, VLAN, VPN, and wireless technologies
* Experience with VOIP telephony systems
* Skilled in automation and scripting using PowerShell
* A proactive, hands-on team player with a strong willingness to learn
* Flexible and adaptable, with a readiness to work away from the office or during non-standard hours to meet business needs
* Experience in cyber security and knowledge of Cyber Essentials certification protocols
To be considered
* Must have full right to work in the UK
* Must live commutable to Caerphilly
* Full Driving License
* Able to pass a DBS check.
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