Job Title: Customer Success Manager
Salary: £40-45k + bonus + options
Location: Fulham, London (hybrid, 3 days in office)
About us:
Adzuna is an established and profitable job search engine that lists every job, everywhere. Launched in 2011, we help over 10 million visitors a month in 19 markets find better, more fulfilling jobs. Governments and the world’s largest companies trust us for our unique global audience and job market intelligence, and we walk the walk on things like Salary Transparency and Gender Pay.
The role:
We're seeking an experienced Customer Success Manager to help develop and grow our largest and most strategic UK clients. This is an incredible opportunity to take our core UK job board business to the next level, making a difference by providing great account management and growing the revenue from this vital client base.
You’ll be joining a growing team of 4 working alongside Marketing, Delivery and International teams. The role reports to the Head of Sales in the UK. The sales team will benefit from your experience to date but even more important is the passion you bring to work every day. You will strive for excellence, try new things, inspire and engage those around you and feel ownership of overall company success as well as pride in doing your bit.
What’s in it for you?
Adzuna is a growing and profitable scale-up, championing real change in the job market globally - using the power of tech and AI to match people to better, more fulfilling jobs. We’re at a really pivotal time in our journey and it’s an exciting moment to join.
Like everyone here, you will act like an owner, be a team player and make a difference. It’s an opportunity to work with a smart team led by experienced management and dedicated and passionate Founders. You have the chance to own your and the company’s growth in terms of:
* Managing our largest UK clients and delighting them
* Building effective working relationships with the current client base and enabling a smooth transition from new business to an account-managed service
* Working to understand the client’s motivations for success and work these to ensure delivery of these needs
* Using your analytical skills to track progress on recruitment campaigns, identifying and foreseeing issues, and proactively resolving them
* Acquiring new clients within target segments
* Owning targets on developing accounts and their growth within the business
We want to realise the next level of success and you will utilise your own skills and experience to meet our goals.
It’s not an easy feat, but our aim is to create a business of which we are all proud and an environment where you will love to be, where you can be yourself to do what you do best.
Requirements
We don’t like to put people in boxes, but you’re likely to be able to demonstrate experience of, or aptitude for much of the below:
* Excellent internal and external rapport builder/ people skills, establishing strong relationships
* A passion for great customer service, you enjoy building long-term relationships with prospects and existing customers
* Continuous improvement mentality
* Great work ethic, drive and passion, organisational skills
* Strong numerical and technical skills, able to analyse and optimise campaigns.
* Fluency in English and strong communication skills, both verbal and written
It’s a bonus if you have:
* Experience in online marketplaces and digital advertising models
Benefits
* Reward: We offer a competitive financial package which includes competitive salary, stock options (we are all owners!) and a contributory pension scheme.
* Wellbeing: Amongst other things, we offer healthcare through Babylon Health; enhanced maternity and paternity leave; 25 days paid holiday per year plus 8 bank holidays; and a full programme of wellbeing activities and events.
* Hybrid working: We are a fully hybrid company - half our workforce are remote. With employees located in different time zones, we embrace asynchronous work and ensure that everything we do reflects the hybrid nature of our workforce so that everyone feels included. We also have a travel programme to help facilitate teamwork across our global teams.
* Flexible working: For those working out of one of our offices (non-remote), we have a flexible working policy which means any full time employee can work from home 2-3 days per week - you can choose your office days. You can also request to work additional days from home.
* Diversity & inclusion: We are committed to hiring a diverse workforce and creating an environment where everyone feels included and welcome. Our D&I committee helps deliver a programme of activities and actions to support this important area of focus.
* Training: Learning and development is an important pillar of our culture and there are plenty of opportunities to learn, develop and grow whether through our Adzuna Academy training programme, attending conferences, team training budgets, individual development plans and coaching from experienced and supportive peers and managers.
* Fun stuff: We have a packed social calendar, twice annual global team get-togethers and an enviable culture thanks to the amazing and smart people who make Adzuna a great place to work. Lots of this is done virtually to ensure that everyone is included.
A bit more about Adzuna
Adzuna is a smarter, more transparent job search engine used by tens of millions of visitors per month. We love using the awesome power of technology to bring together every job in one place, help match people to better, more fulfilling jobs.
Adzuna.co.uk is a 120-person business operating across 20 territories and was founded in 2011 by Andrew Hunter and Doug Monro, formerly of eBay, Gumtree, Qype and Zoopla.
We are backed by leading Venture Capital firms Passion Capital, LocalGlobe, Index Ventures and Smedvig Capital.
We’ve spent a decade developing smarter, more transparent job search so jobseekers worldwide (we’re in 20 countries) can zero in on the right role faster.
We also supply real-time data to the Number 10 Dashboard and Office for National Statistics labour market indices. In 2018, Adzuna won the contract to run Find a Job, one of the British government’s most used online services.
We treat jobseekers as people not as products. We do the same for our team, seeing the diverse range of strengths they bring to our business. Regardless of background, race, gender, sexuality or ability, we welcome everyone to our team. Our people are the most important asset we have.
Please let us know if we need to accommodate a disability during the hiring process, so that we can give you the support you need.
Proud member of the Disability Confident Employer Scheme