Company Description
We are looking for a FUN, PASSIONATE & EXTROVERTED Reservations Agent who wants to join our fantastic team at Pullman London St Pancras hotel.
If you:
1. Have the passion for customer service and hospitality
2. Have great communication and customer relationship skills
3. Loves working as part of a passionate team
4. Enjoys working in a fast-paced environment
We want you to join our gang!
Job Description
As a Reservations Agent, you will:
1. Ensure that reservations are dealt with effectively and carry out room merchandising to maximize room revenue
2. Ensure that all reservation calls are dealt with in a pleasant and professional manner
3. Check all correspondence in connection with reservations and deal with it accordingly
4. Run all appropriate reports connected with rooms as laid down in the Reservations Manual and distribute to the appropriate Managers
5. Have excellent organisational and administration skills
6. A previous knowledge of Opera Cloud is desirable
Qualifications
Previous experience within a Reservations or Reception environment would be preferable.
Additional Information
Benefits
1. Three complimentary Bonus Breaks - benefit from a free one or two day break in another Accor property in the UK each year
2. Pension Scheme
3. Employee benefit card offering discounted rates in Accor Hotels worldwide
4. Free meals on duty and free access to hotel gym
5. Up to 33 days of annual leave per annum
#J-18808-Ljbffr