Starting salary: £23,205 Hybrid - Swansea At HSBC Mortgages, we are currently looking for individuals who have a passion for helping customers and strive to provide superior service. This is a full-time role. Mortgage and Contact Centre experience are not essential; what we are really interested in is a genuine passion for going above-and-beyond for our customers. Everything else we can teach you You will play a key role in our department, having the right conversations to fully understand customer needs. It’s about taking personal ownership for each customer interaction, understanding their unique situations, and reacting with efficiency, fairness, and positivity to maintain our reputation and drive confidence in our mortgage products and services. This involves answering calls from customers with a variety of queries about their mortgage journey, from starting out on the property ladder to adding to an existing mortgage. As a department, we are passionate about coaching and developing our people and championing change, collating your ideas, and driving them forward. What will I be doing? Engaging with a wide range of customers over the telephone, using your strong verbal skills to build meaningful relationships Adhere to call processes, procedures, and guidelines Delivering outstanding customer service by successfully responding to questions and queries, showing your passion and dedication Responsible for delivering operational key performance metrics Bringing a good sense of fun and humour to the role is essential Our Mortgage team operates between 8am and 9pm, Monday to Saturday, and Sunday 9am to 6pm. There is ample onsite parking. Due to COVID-19, our current opening hours are 8am-8pm Monday to Saturday and 9am to 5pm on Sundays, which are being reviewed regularly. No formal qualifications are required for the role. We are looking for driven individuals who want to succeed in their role. Within Mortgages and HSBC, there is scope for career progression. We seek those with a passion for helping customers and providing superior service. Skills and Experience: Ability to work in a fast-paced environment Excellent communication skills Effective problem-solving ability Being open to different points of view is important for our business and the communities we serve. At HSBC, we are dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long-term conditions, or neurodivergent candidates who meet the minimum criteria for the role. If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk: Email: hsbc.recruitmenthsbc.com Telephone: 44 207 832 8500