Description We reserve the right to close this advertisement at any time if we receive suitable applications for the role. Minimum 4 hours each week Maximum 7.5 hours each week - annualised hours - National Minimum Wage Job Purpose Provide outstanding customer experiences that consider individuality, communication style and brand image at each interaction. Key Responsibilities Serve customers hot and cold beverages and food to high levels of food hygiene and regulatory standards, such as, weights and measures and portion control. Accurate cash handling skills and receiving payment using a range of technologies. Receive customers’ personal items and store effectively in the cloak room. Monitor and maintain high standards of cleanliness in the bar and all public areas, including toilets, gardens and decked areas. Collect glassware and ensure it is cleaned effectively and well stocked at each serving area. Respectfully challenge inappropriate behaviour that does not support our ethos and brand; ensuring a safe community feel within the venue. Ensure that personal space and safety is protected for all individuals that may be vulnerable to abuse or harassment. Ensure that food and drinks are served in line with the premises license conditions and best practice, such as Challenge 25. Ensure a comfortable environment for customers and neighbours in line with the premises license conditions. Develop a good awareness of products and services provided by the venue, such as drinks, food, entertainment and room hire to ensure that correct information is provided to customers, enabling opportunities for additional/enhanced sales and added value. Increase sales in line with targets by appropriately cross selling and maximising the sales opportunity, e.g., promoting doubles, shots and snacks. Ensure high levels of health and safety and best practice in raising awareness of potential risks, e.g., using correct signs, communicating risks and acting timely to address hazards. Ensure the security of organisation assets, such as stock, fixtures and fittings and equipment. Consider presentation and personal conduct in the full range of social settings, including social media and when visiting partner organisations. Undertake activities requested by a line manager that are in line with the businesses’ and agreed personal objectives. Ensure that personal information is kept up to date in line with GDPR. Health and Safety You will ensure you follow all Eden Leisure Group health and safety guidelines and fire regulations set out in the polices, follow safe working practices and complete any mandatory training. General Be aware of and follow all Eden Leisure Group policies Have regular 121’s throughout the year to monitor performance, objectives and progress and support your personal development and wellbeing Take part in any required training needed to fulfil your role. Skills, Knowledge & Expertise Person Specification Qualifications and specific training Level 2 Customer Service/Food and Beverage Service (Desirable) Personal Licence Certificate (Desirable) Level 2 Door Supervisor Certificate and SIA Door Supervisor Badge (Desirable) Experience Ability to handle money and methods of payment accurately. (Essential) Previous bar/hospitality experience (Desirable) Knowledge Understanding of equality, diversity and inclusion in the workplace. (Essential) Understanding of Health and Safety, COSHH, food allergies and food hygiene. (Essential) Skills Able to communicate in a friendly and approachable manner with a range of customers. (Essential) Other Must be over 18 years of age. (Essential) Good levels of personal presentation and hygiene. (Essential) A willingness to learn and develop skills. (Essential) About Eden Come and join us