Title: Repairs PlannerLocation: BlainaPay: £16.41 + £2.41 holiday Contract: 3 Month FTC Job Summary BRC are working with a Social Housing provider who are looking for a Repairs planner to join the team. To be responsible for the diary scheduling of Repair and Gas Servicing works through the DRS system for trade staff creating maximum efficiency and ensuring key performance indicators are maintained. Ensuring that appointments are not missed, taking a right first time and Service 1st approach. Responsibilities
1. To be highly customer focussed and support the Performance and Support Services Manager and Team Leader in ensuring all arranged works are planned and programmed to maximise productivity and minimise waste to maintain compliance and achieve KPI targets.
2. Use the DRS/Project Planner system to plan works, react to changing circumstances throughout the day and monitor any irregularities liaising with the Performance and Support Services Manager in a timely, professional manner to maintain service delivery and KPI performance.
3. Use the DRS/Project Planner system ensuring it is kept up to date to help to reduce overall number of outstanding/out of target jobs and follow on works.
4. Oversee all operatives’ diaries ensuring communication with tenants and trade operatives is maximised reducing missed appointments ...