A well-established entertainment and leisure company is seeking a dynamic and motivated General Manager (Designate) to oversee operations at one of its venues, with a clear pathway to a regional leadership role. With a strong focus on customer experience, operational excellence, and business growth, this organisation offers a rewarding and exciting career opportunity for the right candidate.
Role Purpose
Are you an experienced leader with a passion for delivering outstanding customer service and driving business success? As a General Manager (Designate), you will take full responsibility for the day-to-day operations of a busy venue, ensuring an exceptional guest experience while maximising commercial performance.
This role will begin with a focus on a single location, with opportunities to support and oversee multiple sites across the North West region.
Key Responsibilities
Business Leadership
1. Take full ownership of site performance, driving admissions, revenue, and profitability.
2. Develop and manage budgets, control costs, and report on financial performance.
3. Identify and implement opportunities to enhance the business and improve service offerings.
Customer Experience
1. Foster a welcoming, customer-focused environment, ensuring every visitor enjoys a high-quality experience.
2. Handle customer enquiries and complaints professionally, ensuring swift resolution.
3. Oversee programming and event planning to maximise audience engagement.
Operational Excellence
1. Ensure compliance with health & safety, food hygiene, security, and other regulatory standards.
2. Train and manage staff on operational procedures, including emergency protocols.
3. Work closely with head office and regional teams to share best practices.
4. Recruit, train, and develop a high-performing team.
5. Conduct regular performance reviews, 1-2-1s, and appraisals.
6. Promote an inclusive and supportive workplace culture.
Ideal Candidate Profile
1. Minimum three years of leadership experience in a leisure, hospitality, or entertainment venue management.
2. Strong commercial and financial acumen, with experience managing budgets and analysing business performance.
3. Outstanding customer service skills and a commitment to delivering top-tier guest experiences.
4. Excellent communication and organisational abilities.
5. Ability to work in a fast-paced, customer-facing environment.
6. Flexibility to travel regionally as required.
7. Proficiency in IT systems, including MS Office, AV equipment, and POS systems.
8. A full, clean driving licence is advantageous but not essential.
9. Additional certifications (First Aid, Food Hygiene, Health & Safety, Personal Licence) are desirable.
Competitive Salary: Based on experience.
Staff Perks: Complimentary vouchers and discounts
Career Progression: Structured pathway to regional leadership.
Supportive Culture: Be part of a collaborative and passionate team.
Why Join Us?
This is more than just a management role—it’s an opportunity to lead, grow, and make a lasting impact in an exciting and fast-moving industry. If you are a driven leader looking for your next challenge, apply today!
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