Have you worked within an Administrative role within a sensitive environment?
Do you have exceptional experience of working with Bereavement, end of life care, or a care home handling sensitive situations?
This very bespoke role for a Bereavement Business Assistant is working in a highly regulated customer care role.
Reporting into the Operations Manager.
Daily tasks could include:
* Handling everything from booking in a funeral to collection of ashes.
* Providing nothing less than excellence in customer care and empathy throughout, and to all involved in the process.
* Handling all of the regulated administration.
* Accurately handling and inputting all sensitive and compliant data.
* Managing all financial aspects such as daily, weekly, and monthly incomes, including weekly banking.
* Raising purchase orders and delivery invoices.
* Organising ceremony bookings.
* Responding to external funeral directors and bereaved people's questions regarding the process.
* Maintaining accurate record keeping.
* Processing administration associated with the collection of ashes.
* Working as part of a team.
Essential Skills:
* Demonstrable experience of working in a caring profession.
* Understanding of Data Protection.
* Excellent record keeping skills.
* Demonstrable ability to deal with customers sympathetically.
It would be an advantage to have:
* Experience of working with basic finance.
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