Resident Services Assistant
A Property Developer have a requirement for a Resident Services Assistant to join their Estates and Facilities Management team for a new development with 167 homes for private rented clients.
Resident Services Assistant role
You will be the go-to support for our Resident Services Manager, ensuring residents feel at home and our neighbourhoods run like clockwork. From coordinating property inspection tasks to conducting property viewings and assisting with exciting new developments, this role is all about combining top-notch customer service with hands-on operational skills. You will be key to creating smooth, hassle-free experiences for our residents while helping maintain and enhance the quality of our properties and communities.
Duties and responsibilities:
1. Team up with the Resident Services Manager to inspect and maintain estates to high standards.
2. Build strong relationships by acting as a liaison between contractors and residents.
3. Oversee maintenance requests and ensure residents are happy with the results.
4. Organise and conduct property viewings (virtual and in-person) for potential residents.
5. Help new residents settle in by arranging move-ins, property tours, and answering their questions.
6. Coordinate key tenancy processes like drafting agreements, renewing tenancies, and collecting holding fees.
7. Manage property inventories, inspections, and updates to ...