Summary
This is an exciting opportunity for an individual looking to start their career in office administration and reception. As an Apprentice Administrator, you will gain hands-on experience and receive training in a variety of administrative tasks and customer facing duties.
Wage
£18,000 a year
Training course
Business administrator (level 3)
Hours
Monday - Friday, working hours TBC Will be required to cover Saturdays when needed (to cover holidays or sickness etc.)
40 hours a week
Start date
Saturday 10 May 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Key Responsibilities:
* Greet visitors and clients in a professional and friendly manner, ensuring they are directed to the appropriate person or department
* Answer incoming phone calls, direct calls to the relevant person, and take accurate messages where necessary
* Manage and maintain the reception area, ensuring it is tidy and welcoming
* Assist with scheduling appointments, meetings, and room bookings
* Perform general administrative duties, such as filing, photocopying, and data entry
* Assist with managing incoming and outgoing mail and packages
* Support with maintaining office supplies and equipment inventory
* Assist with preparing reports, documents, and correspondence as requested
* Handle basic enquiries from clients, customers, and colleagues
* Support the wider team with administrative projects and tasks as required
* Maintain confidentiality and ensure all data is handled in line with company policies and procedures
Skills and Qualifications:
* A keen interest in developing administrative and customer service skills
* Strong communication skills, both verbal and written
* Excellent organisational and time-management abilities
* Ability to work well both independently and as part of a team
* A friendly and professional attitude when interacting with clients and visitors
* Basic IT skills, including Microsoft Office (Word, Excel, Outlook).
* A willingness to learn and develop new skills
GCSEs (or equivalent) in English and maths preferred.
Where you’ll work
Rochdale Road
Todmorden
OL14 5AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
THE APPRENTICESHIP COLLEGE LTD
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
This role is supported by a Business Administration Level 3 apprenticeship standard qualification including Functional Skills in maths and English (if required), delivered by the apprenticeship college.
This training will be delivered via live virtual sessions twice monthly using IT specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided.
Requirements
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Initiative
* Non judgemental
* Patience
Other requirements
Why Join Us: Receive structured training and support throughout your apprenticeship. Gain practical experience in a real-world office environment. Opportunities for career progression and personal development. Be part of a supportive and friendly team.