Job Description
Customer Service - French Speaking - Hybrid
Your new company
A couple of exciting opportunities have arisen for foreign language Customer Service Assistants to join a rapidly expanding organisation in Swansea.
Your new role
Reporting to the Customer Service Team Leader, your main duties and responsibilities will be;
* First point of contact for all customer enquiries.
* Liaise with all internal teams, regionally and globally in relation to customer service issues, providing advice, guidance, and support to both sales team and clients across the EMEA region.
* Build rapport by interacting with customers, delegates via email and telephone, providing solutions that meet their expectations.
* Respond to customer requests in a timely manner via email or telephone.
* Logging, updating, and creating tasks through the ticketing system as and when required.
* Process payments over the telephone with customers.
* Checking invoices on behalf of billing and providing customer updates as required.
* Liaise with customers regarding all queries pertaining to events, registration, and payments.
* Provide basic technical support and account administration.
* Allocating leads to the sales team for verification.
What you'll need to succeed
In order to succeed, in addition t...