My client based in Worcestershire is looking to recruit a Customer Service focused Project Manager on a Permanent basis.
This role will require you to manage a small Customer Service Team and ensure First Class Customer Service is being delivered at all times. It will also require you to ensure all aspects of modem technology is being utilised including a new CRM which has been invested into the company as they continue to grow.
The key tasks and responsibilities include:
- To monitor and coordinate the work of Team members to ensure that they are operating effectively
- Motivating, training and coaching team members to ensure performing to best of their ability and continuing their development through constructive feedback.
- To build and maintain strong relationships with the designated customers and internal contacts ensuring any queries or complaints are dealt with efficiently.
- Actively promote and identify continuous improvement in customer service standards and processes including the use of technology to drive efficiencies.
- When required to, receive customer enquiries for the Company’s products and services, raise quotations, place orders with supply chain and convert into bookings.
- To ensure all Customer interactions are recorded, updated and maintained on the Company’s CRM system.
As a suitable candidate you will offer the following:
- Previous experience of working as a Manager/Supervisor in a Customer Service function is es...