Responsibilities
:
1. Maintaining & ensuring all Demo, Sales & Training Tills are set up/configured/ tested as per Google Client Specification and sent out in a timely manner.
2. To support the Client Services Team with Client activity from supporting Projects with internal administration, configuring, user acceptance testing and sending out of peripherals (Hubs), Training and After Sales support.
3. To work on any projects assigned to the given specification and within the time frames specified. i.e. Functionality releases/ Webinars/Maintenance & updating of User Training Guides & EPR Performance Trackers.
4. To undertake sales research on new potential clients, mystery shopper visits etc.
5. To work on new client project roll outs with the Project Team, setting up and completing all relevant administration tasks, ensure effective communication throughout.
6. To support new client training and Handholding with the shops as part of the hand holding process.
7. To conduct review calls (if required by the client) after each install to see how the shops are doing and deal with any queries and identify and further training needs.
8. To work in the Dorking office at least once a month to learn from the Help Desk environment and to work with the Client Services Managers on client development requests.
9. To manage and develop your own client accounts (this will happen a you build confidence in the role)
10. To assist in general Hardware & Database administration -i.e. Yearly budgets, set up new departments, Purchase Orders/ Order Confirmations etc.
11. There will be additional tasks assigned as required from time to time
Key results/objectives:
12. All kit is maintained to a high standard, is all correct and where it needs to be when required by the Directors or Client Services Managers.
13. Projects are completed to a high standard of work within the time frames given.
14. Training is conducted at a high professional standard and the client is happy with the service provided.
15. Research is conducted, mystery shop visits conducted, new clients sign up to EPR Touch.
16. Clients are happy, accounts managed & the feedback from Clients is that of a consistent high standard.
17. Your personal development targets are achieved.
About You:
18. The ideal candidate would be inquisitive and eager to learn.
19. You will ideally be from a customer facing background and are happy to engage with clients from day one.
20. You are confident and are a great communicator!