Summary Location Croydon, London Job Family Customer Service & Sales Job Type Full Time Posted Date 29-Oct-2024 Ref 62827 As a Field Sales Manager you'll be working in the field to recruit, lead, mentor and develop a team of Sales Advisors to achieve and exceed pre-defined residential cable, and mobile sales targets whilst delivering agreed KPI levels. You'll have an overall responsibility for the achievement of sales advisor and location acquisition targets with key focus on the acquisition of new cable and mobile customer sales. Driving & maintaining budget level acquisition KPIs across the team to ensure delivery of profitable mix levels and quality metrics and minimising pre install cancellations and early disconnects. Ensuring all members of the team apply and adhere to company policies including Dignity at Work, Disciplinary Policy and Grievance Policy. Ensuring sales advisors understand and enforce to the company credit and administration policies. Identify potential compliance risks ahead of compliance intervention and resolve on a case by case basis through one to ones. Who we are The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Accessible, inclusive and equitable for all Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Good knowledge of Microsoft Office applications including, Word, Outlook and Excel Previous sales experience is needed with a shown sales track record – Ideally in push sales channel Full UK Clean driving licence Previous experience leading a Field based team The other stuff we are looking for Ability to work independently using judgement and initiative Must be a self starter Ability to influence and build effective links / partnerships Remote management experience Sales management experience What's in it for you Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world. Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way. Next steps If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include a one stage competency based interview When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family. LITAG