Job summary To be responsible for undertaking a wide range of administrative duties including supporting the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, referring patients, scanning, coding, summarising and processing of information and assisting patients as required. Issuing and monitoring patient invitations for monthly recall of Chronic Disease Management by running the relevant reports and searches through EMIS and Ardens to make patient appointments via AccuRx, Text, telephone, email or postal invitations in line with QoF/QiF registers to ensure any patients missed from the Long-Term Conditions register are followed up with appointments ensuring that the correct Clinical Coding and monitoring has been undertaken. Reporting back to the GPs, Clinicians and Practice Manager regarding the QOF/QiF position, patients attendance and correct clinical coding. Close working with external bodies requiring audits and information. Working with positivity with a positive can-do attitude, be flexible and adaptable to the changing needs of the NHS and our patients. Welcome and encourage innovations and embrace changes and feedback our successes and celebrate them. This role includes development of new services as and when the contract or services change. Main duties of the job a. Issuing and monitoring patient invitations for monthly recall of Chronic Disease Management by running the relevant reports and searches issuing appointments via AccuRx, Text, telephone, email or postal invitations. b. Carry out system searches supporting with the QoF/QiF reviews as necessary. c. Action incoming emails/tasks as necessary in support of the muti-disciplinary team d. Screening follow up for two week wait referrals including breast, cytology, bowel etc. e. Action any newly diagnosed cancer patients ensuring cancer care review is booked with the appropriate clinician. f. Initiating contact with and responding to, requests from patients, team members and external agencies. g. Help the GP liaise with external agencies, such as the District Nursing Team and staff at the Dougie Mac regarding the palliative care patients. h. Input data into the patients healthcare records as necessary. i. Manage all queries as necessary in an efficient manner. j. Arrange appointments, tests and follow up appointments for patients as necessary. k. Maintain a clean, tidy, effective working area at all times. l. Support all clinical staff with general tasks as requested. m. Supporting, explaining and promoting healthy lifestyle choices. n. Helping with promotion of screening and immunisations to increase uptake. o. Attendance and duties required at the Covid Vaccination Clinic P. Scanning, Coding and Summarising About us An exciting new opportunity has arisen for a PCN ARRS practice Care Co-ordinator to join our fantastic team at Baddeley Green Surgery. We are a friendly, well organised practice. Our current team consists of 1 GP Partners, 2 Salaried GP's, Long-term Locum GP, 1 Practice Nurse, 2 part time Health Care Support Workers and excellent management team with a full complement of administration support staff. Baddeley Green Surgery is a growing practice with a current list size of approximately 5700 patients. Our Clinical system is EMIS Web utilising Docman and electronic prescribing. We strive as a team to ensure we are providing the highest quality, efficient and effective services to our patients. Date posted 19 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A4124-25-0002 Job locations Baddeley Green Surgery 988 Leek New Road Stockton Brook Stoke-on-trent ST9 9PB Job description Job responsibilities Primary Responsibilities a. Issuing and monitoring patient invitations for monthly recall of Chronic Disease Management by running the relevant reports and searches issuing appointments via AccuRx, Text, telephone, email or postal invitations. b.Carry out system searches supporting with the QoF/QiF reviews as necessary. c.Action incoming emails/tasks as necessary in support of the muti-disciplinary team d.Screening follow up for two week wait referrals including breast, cytology, bowel etc. e.Action any newly diagnosed cancer patients ensuring cancer care review is booked with the appropriate clinician. f.Initiating contact with and responding to, requests from patients, team members and external agencies. g.Help the GP liaise with external agencies, such as the District Nursing Team and staff at the Dougie Mac regarding the palliative care patients. h.Input data into the patients healthcare records as necessary. i.Manage all queries as necessary in an efficient manner. j.Arrange appointments, tests and follow up appointments for patients as necessary. k.Maintain a clean, tidy, effective working area at all times. l.Support all clinical staff with general tasks as requested. m.Supporting, explaining and promoting healthy lifestyle choices. n.Helping with promotion of screening and immunisations to increase uptake. o.Attendance and duties required at the Covid Vaccination Clinic. p. Scanning, coding and summarising patient's documentation and Medical Records. Secondary Responsibilities a.Partake in audit as directed by the GPs. b.Support administrative staff, providing cover during staff absences. c.Scanning of patient related documentation and attaching scanned documents to patients healthcare records. d.Signposting patients to the appropriate personnel/speciality/service. e.Complete opening and closing procedures in accordance with the duty rota. Job description Job responsibilities Primary Responsibilities a. Issuing and monitoring patient invitations for monthly recall of Chronic Disease Management by running the relevant reports and searches issuing appointments via AccuRx, Text, telephone, email or postal invitations. b.Carry out system searches supporting with the QoF/QiF reviews as necessary. c.Action incoming emails/tasks as necessary in support of the muti-disciplinary team d.Screening follow up for two week wait referrals including breast, cytology, bowel etc. e.Action any newly diagnosed cancer patients ensuring cancer care review is booked with the appropriate clinician. f.Initiating contact with and responding to, requests from patients, team members and external agencies. g.Help the GP liaise with external agencies, such as the District Nursing Team and staff at the Dougie Mac regarding the palliative care patients. h.Input data into the patients healthcare records as necessary. i.Manage all queries as necessary in an efficient manner. j.Arrange appointments, tests and follow up appointments for patients as necessary. k.Maintain a clean, tidy, effective working area at all times. l.Support all clinical staff with general tasks as requested. m.Supporting, explaining and promoting healthy lifestyle choices. n.Helping with promotion of screening and immunisations to increase uptake. o.Attendance and duties required at the Covid Vaccination Clinic. p. Scanning, coding and summarising patient's documentation and Medical Records. Secondary Responsibilities a.Partake in audit as directed by the GPs. b.Support administrative staff, providing cover during staff absences. c.Scanning of patient related documentation and attaching scanned documents to patients healthcare records. d.Signposting patients to the appropriate personnel/speciality/service. e.Complete opening and closing procedures in accordance with the duty rota. Person Specification Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to remain calm and professional in a busy environment Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS System/Docman awareness Qualifications Essential Educated to GCSE level or equivalent in English & Maths Primary Care Knowledge Desirable NVQ Customer Service Experience Essential Experience of working in a Primary Care Environment Experience of working with the General Public Experience of administrative duties Experience of working with Microsoft Packages Personal Skills Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Person Specification Other Requirements Essential Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check Skills Essential Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (Planning & Organising) Ability to work as a team member and autonomously Good interpersonal skills Ability to remain calm and professional in a busy environment Problem solving & analytical skills Ability to follow policy and procedure Desirable EMIS System/Docman awareness Qualifications Essential Educated to GCSE level or equivalent in English & Maths Primary Care Knowledge Desirable NVQ Customer Service Experience Essential Experience of working in a Primary Care Environment Experience of working with the General Public Experience of administrative duties Experience of working with Microsoft Packages Personal Skills Essential Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Baddeley Green Surgery Address Baddeley Green Surgery 988 Leek New Road Stockton Brook Stoke-on-trent ST9 9PB Employer's website https://www.baddeleygreensurgery.com/ (Opens in a new tab)