Community Safety Manager
Location: Birmingham, Castle Vale
Salary: £35,424 per annum
Position Type: Full Time
Contract Type: Permanent
Closing Date: Friday 04 April 2025
The Community Safety Manager will be able to deliver a person-centred approach to handling anti-social behaviour and tenancy breaches in our community through mediation and excellent case management.
You will manage a caseload where legal interventions are required, so you will have a good working relationship with several of our internal and external partners in getting a positive resolution to cases as well as a good working knowledge of housing and anti-social behaviour legislation. The Community Safety Manager is a professional role and we're looking for someone willing to commit to the position and the ever-changing landscape of housing management. We're building a new, strong team and we want you to be part of this.
As a Community Safety Manager, you will:
* Proactively work to understand the needs of customers and the safeguarding and vulnerabilities that may arise whilst delivering the job.
* Manage and prepare cases for court proceedings and update regularly on their position as well as being a leading officer regarding high level ASB.
* Work closely with customers to develop strong relationships with local communities, and positive and collaborative relationships with key agencies and internal teams.
* Work with other teams and stakeholders to really help customers be involved in our service delivery.
* Manage ASB cases, supporting victims and seeking enforcement remedies where appropriate. Negotiate and mediate low level neighbour disputes.
The successful Community Safety Manager will have:
* Experience in a Housing Management environment within Social Housing or similar transferable skills.
* Experience of working with customers from diverse backgrounds tackling complex housing issues.
* Ability to communicate effectively and adapt style to meet the needs of the recipient.
* Ability to meet deadlines and to monitor & manage performance.
* A commitment to building a strong, high performing team.
* Ability to handle challenging situations and think on your feet.
* Ability to represent the organization in all settings and act as an ambassador.
* Experience of managing cases of anti-social behaviour through to court.
* Good knowledge of legislation surrounding tenancy management and ASB.
In return we offer a fantastic benefits package which includes:
* 29 days basic annual leave (full time) + Bank Holidays.
* Auto Enrolment Defined Contribution.
* Defined Benefit Scheme.
* Optional Scheme - Salary Sacrifice.
* A commitment to safety and wellbeing including access to a Bupa Health Cash Plan which provides discounts on gym membership, sports equipment and days out, as well as reimbursement on NHS prescription charges, eye tests, dental care and physiotherapy.
* A commitment to work life balance through our Agile/flexible working principles.
* Family Friendly policy with enhanced benefits.
* Learning and Development opportunities.
* Internal coaching and mentoring opportunities.
* Staff social events.
* We have great housing stock at Pioneer Group with an exceptional, same-day repair service, so you won't be distracted from your duties dealing with repair issues. This will give you the chance to really focus on what you're good at - Community engagements and housing management.
For an informal discussion please contact Brendan O'Leary, Community Housing Manager brendan.o.leary@cvch.org.uk
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