Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week.
This is a temporary position, for 3-6 months.
3 days a week spent in the Southend office, and 2 days working from home.
Duties:
1. Log complaints
2. Maintain communication with residents to keep them updated
3. Investigate complaints; involving staff, managers and directors where appropriate
4. Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman
5. Send customers well written, comprehensive responses to their complaints
Benefits:
1. £27,000 per annum
2. Pension
Experience required:
1. Previous complaints and investigation experience (2 years minimum)
2. Housing experience is highly desirable
3. Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
4. PC literate with Microsoft Excel, Word and Outlook skills
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