Job summary We are pleased to be able to advertise this exciting opportunity to join our Outpatient Services Team, as a Band 2 Receptionist/Administrator. We have a permanent position working 37.5 hours per week, although part time - 18.75 hours per week, will be considered also. The post is based at the Main Reception at York Hospital, and the successful applicant will join a small team providing administration and reception cover. The role will also involve providing general information and being the initial point of contact to patients and their families. Main duties of the job The role also involves dealing with routine enquiries, processing referrals, recording information on relevant systems and other administration tasks relating to the role. Due to the nature of the role, it involves dealing with personal and sensitive information, therefore the post holder must maintain confidentiality at all times. We are looking for a self-disciplined and motivated individual who has good communication skills and someone who is willing to work hard alongside our existing team. We look forward to receiving your application About us Our benefits We offer a range of benefits to support our staff including: Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants 27 days holiday rising to 33 days (depending on NHS Trust service) A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager. A variety of different types of paid and unpaid leave covering emergency and planned leave Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme NHS Car Lease scheme and Cycle to Work scheme An extensive range of learning and development opportunities Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages. Date posted 16 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata / per annum Contract Permanent Working pattern Full-time, Part-time Reference number 419-6691622-OS-CSD Job locations York Hospital Wigginton Road York YO31 8HE Job description Job responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. Job description Job responsibilities A full description of the role is available in the attachment: job description. Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity. Working for the Trust Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence. Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitmentnhs.net. As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have. Armed Forces Friendly Employer We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. COVID-19 Vaccination Requirements Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else. Person Specification Education and Qualification Essential Good basic education in maths and English Desirable Level 2 qualification in administration or equivalent level of experience Attendance on reception training course Experience Essential Administration experience within a busy office environment Providing an excellent customer focused service Desirable Dealing effectively and sympathetically with difficult situations Experience of dealing with petty cash Skills and Aptitude Essential Good telephone manner with strong message taking skills To be able to communicate well verbally and in writing (articulate, meaningful, legible and appropriate to the audience) Ability to work on own initiative and as a team player Knowledge and Abilities Essential Demonstrable ability to work well in Microsoft Outlook, Word, Excel and PowerPoint Ability to prioritise and organise own workload Ability to accurately record information and an understanding of why this is important Desirable Knowledge of the NHS Personal Qualities Essential Enthusiastic and conscientious Willingness to undertake further training and development Flexibility in approach to meet the needs of the service Excellent organisational and self-management Person Specification Education and Qualification Essential Good basic education in maths and English Desirable Level 2 qualification in administration or equivalent level of experience Attendance on reception training course Experience Essential Administration experience within a busy office environment Providing an excellent customer focused service Desirable Dealing effectively and sympathetically with difficult situations Experience of dealing with petty cash Skills and Aptitude Essential Good telephone manner with strong message taking skills To be able to communicate well verbally and in writing (articulate, meaningful, legible and appropriate to the audience) Ability to work on own initiative and as a team player Knowledge and Abilities Essential Demonstrable ability to work well in Microsoft Outlook, Word, Excel and PowerPoint Ability to prioritise and organise own workload Ability to accurately record information and an understanding of why this is important Desirable Knowledge of the NHS Personal Qualities Essential Enthusiastic and conscientious Willingness to undertake further training and development Flexibility in approach to meet the needs of the service Excellent organisational and self-management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name York and Scarborough Teaching Hospitals NHS Foundation Trust Address York Hospital Wigginton Road York YO31 8HE Employer's website https://www.yorkhospitals.nhs.uk (Opens in a new tab)