Brocket Hall is excited to announce an opening for a Clubhouse Manager at our exceptional estate, recognized as 'Britain’s most racy stately home'. This role offers an extraordinary opportunity to manage our two clubhouses that boast a range of casual dining and event facilities providing a first-class experience for our members and guests. The Clubhouse Manager will be responsible for overseeing all aspects of the clubhouse operations, ensuring that the highest standards of service and quality are maintained. This integral position involves collaborating with various departments, managing staff, and ensuring the seamless execution of events and activities within the clubhouse. If you are passionate about hospitality, have a keen eye for detail, and thrive in a dynamic environment, we would love to hear from you Responsibilities Oversee the daily operations of the clubhouse, ensuring all areas are maintained to the highest standards achieving 85% brand standards during monthly brand standards audits. Lead and manage a team of hospitality staff, providing training, coaching, and support to ensure excellent service delivery. Develop and implement policies and procedures to improve efficiency and guest experience. Coordinate and oversee events and functions, ensuring they are executed flawlessly and guests’ expectations are exceeded. Maintain excellent relationships with members and guests, receiving feedback and making improvements to service. Manage inventory and supplies, ensuring the clubhouse is appropriately-stocked and accurate monthly stock takes are completed using approved stock taking systems and software. Collaborate with the culinary team to create memorable dining and catering experiences. Achieve department KPI's for occupancy, customer satisfaction and operating budgets and reporting to the HEad of Hospitality. Requirements Proven experience in a managerial role within the hospitality sector, preferably in club or resort management. Strong leadership skills with the ability to motivate and manage a diverse team. Willingness to work weekends together with opening and closing shifts as per the needs of the business. Appointed key holder responsible for alarm call outs and monitoring. Exceptional customer service skills with a genuine passion for enhancing guest experience. Excellent communication and interpersonal skills, capable of building relationships with members and guests. Strong organizational skills with a knack for multitasking and managing priorities effectively. Financial acumen, with experience in budgeting and expense control. Familiarity with event management and planning, with a keen eye for detail. Benefits Pension Plans Life Insurance Certified Training & Development Enrolment in Brocket Hall staff benefits program Complimentary use of golf and leisure facilities